Privacy Policy - Wanderlust

Welcome to Darra Feroz (“we”, “our”, “us”). We respect your privacy and are committed to protecting the personal data of our customers, website visitors, and mobile application users.

This Privacy Policy explains how Darra Feroz collects, uses, discloses, and safeguards your information when you visit our website at https://darraferoz.com or use our mobile applications.

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1. INFORMATION WE COLLECT
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A. Personal Data Provided by You:
– Contact Details: Full Name, Email Address, Phone Number, Shipping Address, and Billing Address.
– Order & Transaction Details: Items purchased, order history, sizes, transaction date, and payment method selected (e.g., Cash on Delivery, KNET, Credit Card).
– Customer Support Inquiries: Messages and feedback sent via WhatsApp, email, or contact forms.

B. Automated Information & Analytics:
– Device & Usage Data: IP address, device model, operating system version, browser type, unique device identifiers, and crash logs.
– Cookies & Storage: Session state necessary to maintain shopping cart and app preferences.

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2. HOW WE USE YOUR INFORMATION
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– Order Processing & Fulfillment: To process purchases, package orders, and deliver products across Kuwait and the Gulf region.
– Customer Support: To communicate regarding orders, answer queries via phone or WhatsApp (+965 66078940), and handle exchanges.
– Payment Processing: To facilitate secure payment collection via authorized payment gateways (KNET, Visa, Mastercard, Cash on Delivery).
– Service Improvement: To analyze app performance, fix technical bugs, and improve product offerings.
– Security & Legal Compliance: To prevent fraud and comply with laws in the State of Kuwait.

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3. SHARING & DISCLOSURE OF INFORMATION
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We DO NOT sell, rent, or trade your personal information. We share data only with:
– Logistics & Courier Partners: Delivery agencies fulfilling orders.
– Payment Gateways & Financial Institutions: Encrypted payment processors (KNET, Tap, MyFatoorah, Visa/Mastercard).
– Hosting Providers: Secure hosting infrastructure (Hostinger).
– Legal Authorities: When required by law.

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4. DATA SECURITY
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– All data transfers are encrypted using SSL/TLS (HTTPS) protocols.
– Sensitive payment details (card numbers, KNET PINs) are processed directly by certified payment gateways and NEVER stored on Darra Feroz servers.

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5. DATA RETENTION
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We retain personal information only for as long as necessary to fulfill orders and comply with legal requirements.

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6. YOUR RIGHTS & CHOICES
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You have the right to access, correct, or delete your personal information, or opt-out of marketing communications by contacting info@darraferoz.com or WhatsApp +965 66078940.

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7. CONTACT INFORMATION
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Brand Name: Darra Feroz (دَارا فِيْرُوز)
Website: https://darraferoz.com
Email: info@darraferoz.com
Phone / WhatsApp: +965 66078940
Country: State of Kuwait